Customer Care and Complaints
We endeavour to resolve any problems or concerns you may have regarding any aspect of our nursery. Please discuss this at the office with a senior member of staff. If you are dissatisfied with the way your complaint has been dealt with, you can contact Ofsted, our governing body.
Policies and Procedures
The nursery’s full policies and procedures are available in the office for parents and carers to read.
Ofsted is the Office for Standards in Education, Children’s Services and Skills. They inspect and regulate services that care for children and young people, and services providing education and skills for learners of all ages.
The nursery is a member of the National Day Nurseries Association. During the Summer holidays we employ a range of outside agencies including bricks4kidzs to deliver professional skills to our children.
These provide fantastic opportunities for our children to work with experts in their fields. They help to build self confidence in addition to learning many new skills, having lots of fun and keeping healthy!